eProductivity Software (ePS), a global developer of software solutions for the packaging industry, has announced the appointment of Micky Abhold as chief customer officer. In this new executive leadership role, Abhold will oversee global professional services and support services, with a focus on delivering faster time-to-value, expanding knowledge across teams, and ensuring consistent, measurable outcomes for customers worldwide.

Abhold’s appointment reflects ePS’ continued investment in its customers and a strategic focus on enabling long-term success across its ERP, MES, and process control deployments.

“As our customer base continues to grow, we are scaling our services to meet their evolving needs,” says Doug Braun, CEO of ePS. “Micky brings a wealth of experience in building service organizations that deliver results and deepen trust and partnership. Her leadership will ensure our customers realize value sooner, with less friction and greater clarity.”

Abhold joins ePS with more than 25 years of experience leading services organizations in the enterprise software and supply chain sectors. Most recently, she served as EVP of Professional Services at Infios, where she led global implementation, drove operational excellence, and supported board-level strategic initiatives. She has also held senior roles at e2open and Blue Yonder, consistently delivering improvements in service delivery, customer success, and business performance.

“I’ve always believed that great service teams don’t just support customers – they enable them,” says Abhold. “At ePS, the commitment to customer success is already strong. I’m excited to help build on that foundation and create even more value through aligned teams, streamlined execution, and shared goals.”

Abhold will lead initiatives including global cross-training, faster onboarding, and best-practice adoption, ensuring customers benefit from deep domain expertise and a consistent experience, regardless of region or product.